Our Policies

Privacy Policy

We at DropPoint Limited and our affiliates (hereinafter referred to as “DropPoint”, “we”, “us” or “our”) consider customer trust as our top priority and take the protection of your personal information very seriously. We want you to feel safe using our products, services and solutions (“Services”). This Privacy Policy informs you of the way in which we collect, use, transfer, and store your personal information when you use our Services, as well as your rights in relation to this data.

Please read this Privacy Policy carefully prior to accessing or availing our Services.

Definition

In this policy, the following terms shall have the following meanings:

  • Consignee – The entity (individual/firm) who is financially responsible (the buyer) for the receipt of a shipment from a Consignor.
  • Consignor – A person or firm (usually the seller) who avails the Services of DropPoint to deliver a consignment to a Consignee.
  • Data Subject – Any individual person who can be identified, directly or indirectly, via an identifier such as a name, an ID number, contact details, or location data.
  • Third Party Vendors – Any individual or organization providing services to DropPoint on a contractual basis.

We may update DropPoint’s Privacy Policy from time to time. The revised and most current version of the policy will be updated and posted on the website directly. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

This Privacy Policy is meant to help you understand the following:

1. What data do we collect?

Personal Information

While using our Services, we may ask you to provide us with certain personally identifiable information (also known as PII or Personal Information) that can be used to contact or identify you. Personally Identifiable Information may include, but is not limited to:

  • Email address
  • First name and Last name
  • Phone number
  • Address, City, District, Postal code
  • KYC Details / Documents
  • Geographical Location

If you provide us any Personal Information of another Data Subject, you must ensure that you are authorised to do so and that such person is informed about this Privacy Policy.

You can choose not to provide any Personal Information that we may request of you, but, in general, the Personal Information we request is required in order to provide you with access to and use of the Services, and the lack of such information may prevent us from doing so and impact the service capability and certain features of the Services.

We may ask you to provide certain additional information about yourself on a case to case basis in relation to our Services. It is clarified that any data which does not reveal your specific identity, does not relate to an identified or identifiable individual, information that is publicly available, information about software and hardware usage, information in relation to the products you purchase or who you purchase them from, or any anonymised or aggregated data (“Other Information”) is not considered as PII or Personal Information.

Privacy Policy – Data Collection & Usage

Usage Data

We may collect information that your browser sends whenever you visit our website or application.

This usage data may include information such as your computer’s internet protocol address (e.g. IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access our website on a mobile device or access a mobile application, this usage data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Cookies Data

Our website, mobile applications and other platforms may use cookies and similar tracking technologies to track the activity on our Services and hold certain information. For instance, cookies help us learn which areas of our website are useful and which areas need improvement.

Cookies are a standard feature of websites consisting of small data files which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our service.

You can choose whether to accept the use of cookies and similar technologies in general by changing the settings on your browser. However, if you disable cookies, your experience of our Services may be diminished and some features may not work as intended.

Examples of Cookies we use:
  • Session Cookies: we use Session Cookies to operate our Service.
  • Preference Cookies: we use Preference Cookies to remember your preferences and various settings.
  • Security Cookies: we use Secure Cookies for security purposes.

We use this information for statistical purposes and to help us make our website and services more useful.

2. When and How Do We Collect Your Data?

We provide a range of Services including (without limitation) various delivery and logistics solutions through innovative technology and connected tools. In order to achieve this, we collect Personal Information and Other Information from you in a number of ways including:

  • Directly from you, for example when you use our website, our Services, mobile applications, or when you contact us through phone, WhatsApp, email or chat
  • When you make an account with us
  • When you are a recipient or sender of goods transported by us or services provided by us
  • When you use a tracking ID to track your package
  • When you provide us information to verify your identity
  • Indirectly, when you purchase products or receive packages from any of our clients with whom we have a legally binding contract
  • When you reach out to our customer support teams or when a support ticket is created
  • When you provide us feedback
  • Our social media pages
  • Web forms and surveys
  • Off-site services and events that relate to our Services
  • When you contact our customer service
  • APIs
  • At the time of delivering consignments
  • Other interactions with you

3. Why Do We Collect Your Data?

We use the collected data to provide, develop and improve the services that we offer you. Some of these purposes include (without limitation) the following:

Provide you products and services:
  • Provide products and services (such as parcel transportation, warehousing, freight, reverse logistics, cross-border and technology services)
  • Monitor your usage of our services to understand your requirements better
  • Perform accounting, auditing, invoicing, reconciliation and collection activities
  • Send tracking updates and transactional information
  • Give options for convenient or express delivery
  • Provide location and tracking features
  • Provide you related and ancillary functionalities, products, services, solutions, software and technologies developed and offered by us in the ordinary course of our business
Communicate with you:

We use your Personal Information to communicate with you via different channels (such as by phone, email, chat, WhatsApp) in relation to our Services and to follow up with you on any requirements for our services that you have indicated an interest in. We send you transaction related updates through third party platforms such as WhatsApp to update you on the status of your order / transaction. You can always opt-out of such communication, however, you may then be unable to receive real time updates of your order status.

Troubleshoot and customer support:

We use your data to analyze performance, improve our services, detect incorrect addresses, and prevent technical issues. We also use collected data to provide customer support and respond to you about your requests, questions and comments, and update our records about you.

Identity Proof Details / Documents:

We may collect your National Identity number, or Driving License number, to verify your identity and prevent misuse of our Services. Please note that you are not obligated to provide your National ID details and you can choose any other document, such as your Passport, or Driving License (as per the options provided) as identity proof. If you do choose to provide us with your National ID, please note that we may use it for identity verification and NIN based authentication through third party service providers. By agreeing to provide your details you expressly consent to our use of the same.

3. Why Do We Collect Your Data? (continued)

Customer satisfaction surveys

We may use your Personal Information to conduct polls and surveys and periodically reach out to you via phone, WhatsApp, email or chat to understand your experience in using our services. You may choose to not participate in such surveys by opting out when we reach out to you.

Personalisation

We use your data to understand your preferences and to enhance and customise your experience by offering tailored services.

Develop new products and services

We use the data collected (including Personal Information and Other Information) to evaluate, optimise, develop, and improve our business to bring you enhanced, efficient, and cost-effective products and services. This includes developing new products and services, determining the effectiveness of our sales, analysing and enhancing our products, services, websites and applications and improving and maintaining the quality of our customer services.

Data analysis and improving our services

We use your Personal Information and Other Information to perform market analysis, consumer search and analytics, trend analysis and financial analysis to develop, enhance and improve the Services we provide to you.

Information about new offers

We would like to send you information about our products and services and any new offers that we think you might benefit from. If you have agreed to receive this information, you may always opt out at a later date by using the “Opt-out” or “Unsubscribe” functionality or by directly contacting us. We may also use your information to contact you with updates to our Services, website or mobile applications.

Post comments & testimonials

If you allow us to or where we have a legitimate interest, we may use your Personal Information to post comments and testimonials you provide to us on our website and other platforms.

Fraud prevention

We use the data collected to ensure the security of our networks and information systems, identify and prevent fraud and other prohibited or illegal activities. We may also use scoring methods to identify and manage business risks such as credit risks.

Comply with legal obligations

In some cases, we collect and use your data to comply with legal and regulatory regulations, including customs and VAT requirements. For example, KYC details in some cases are legally required for identity verification.

Our primary goal is to provide you safe, efficient, smooth, cost-effective and customized experiences when you use our Services. The Personal Information collected allows us to provide the Services that most likely meet your needs. More importantly, while doing so, we collect Personal Information from you that we consider necessary for achieving the above mentioned purposes.

We may use and disclose Other Information (defined above) and non-personal information for any purpose in accordance with applicable laws.

4. Why Do We Share Your Data and With Whom?

As a rule, we do not transfer or share your Personal Information with any third party unless we are required to do so. We may share your Personal Information in the following ways:

Group Companies of DropPoint

  • For enabling them to provide the Services;
  • For optimizing our shared processes; and
  • For other cross-affiliate initiatives.

Regulatory or Government Authorities

We may disclose your Personal Information in good faith belief that such action is necessary to:

  • Comply with a legal obligation;
  • Comply with a request from any government, regulatory or public authority (for example: to fulfil a legal obligation during export of a shipment);
  • Protect and defend the rights or property of DropPoint;
  • Prevent or investigate possible wrongdoing in connection with our Services; and
  • Protect the personal safety of users of the service or the public.

Google Analytics

Our website uses Google Analytics. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google Analytics uses cookies that are stored on your computer and that enable your use of the website to be analyzed. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

Opt Out Process

You can opt-out of having your activity on our Website available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about your visits and activity.

Download the add-on from: tools.google.com/dlpage/gaoptout. However, in this case you may not be able to use all functions of our website or mobile applications to their full extent.

For more information on the privacy practices of Google, please visit: google.com/intl/en/policies/privacy/.

Third Party Vendors / Consultants / Marketers

We may engage Third Party Vendors and individuals to facilitate our services, perform Service-related transactions, or assist us in analysing how our Service is used. For example, we may provide your address and other details to a third-party service provider to deliver your packages and process payments.

We may also engage sub-processors for services including but not limited to hosting data, identifying, assessing and managing credit risk, distribution, customer support and technical assistance, cloud services, processing payments, validating KYC documents to authenticate identity, delivering shipments, email delivery, audits or data analysis, web analytics, IT performance monitoring, customer relationship management, evaluating, running and optimizing user experience or growth campaigns, polls and surveys, and third parties for marketing, promotions and advertising initiatives.

DropPoint will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. Before engaging any Third-Party Vendor, we check their security practices and regularly conduct security and privacy assessments.

These third parties have access to your Personal Information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose. We bind our third-party vendors in contracts that include monetary liabilities and surveillance practices to ensure a high level of security for your Personal Information.

Your information, including Personal Information, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. No transfer will take place to an organization or a country unless adequate security controls are in place.

5. How Long Do We Keep Your Personal Data?

Please notify us of any changes to your Personal Information. We will take reasonable steps to ensure that your Personal Information is kept accurate and current. We will retain your Personal Information for as long as needed to fulfil the purpose for which it was collected and for a reasonable period thereafter to comply with audit, accounting, contractual, technical and legal requirements, for security purposes, and/or to resolve any future disputes.

We may retain Other Information, including non-personal information, indefinitely or to the extent allowed by applicable law. Our retention guidelines are applicable even where you have chosen to delete your account with us.

6. How Do We Secure Your Personal Data?

We maintain reasonable administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use. Exceptionally, if any Personal Information is present on a package or letter, it may be visible to unauthorized individuals.

Application, data, infrastructure and network security are key focus areas where data security practices are enforced. We also adhere to international standard certifications to complement these practices. Considering the “Right to Privacy” as a fundamental right, we have adopted various measures to protect privacy. Our information security policies and our technical, operational and physical security measures conform to international standards.

You play an important role in keeping your personal information secure. Do not share your username, one-time passwords (OTP), or other security information for your account with anyone.

Links to Third Party Solutions

Some solutions may link you or enable you to obtain certain services from third parties, including for the purpose of making a payment or to share content through social media. When you do so, your Personal Information may be collected by those third parties, and not by us. We recommend that you review their privacy policies since the security of your data will be subject to their terms rather than this Privacy Policy. We will not be responsible or liable for how such third-party sites collect and/or use your information.

7. Children

Our Services are not aimed at children (under the age of 18) and do not provide information specifically targeting children. If you are under 18, you may use our website and our Services only with the involvement of a parent or legal guardian. However, if you have visited our website or used our Services, we may store your details as set out in this Privacy Policy.

8. What Are Your Rights as a Data Subject?

Depending upon your location and in accordance with applicable laws, you may have the right to access the Personal Information we hold about you, or the right to have incomplete or inaccurate data corrected or completed. Subject to certain exceptions (e.g., where information must be retained for legal, internal audit, security & fraud prevention purposes) and depending on your location, you may also have the right to request erasure of Personal Information or the right to restrict processing in accordance with applicable data protection laws.

You always have the right to report any Personal Information breach at privacy@droppointug.com and the right to not be discriminated against by us for exercising any of your privacy rights.

If you would like to exercise any of these rights, please contact us as set forth in our Privacy Policy. We will process such requests in accordance with applicable laws and where we believe your request is genuine. To protect your privacy, we will take steps to verify your identity before fulfilling your request.

Overview

We at DropPoint Limited and our affiliates (“DropPoint”, “we”, “us” or “our”) consider customer trust a top priority and take the protection of your personal information seriously. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the choices you have.

Changes to this Privacy Policy

We may update DropPoint’s Privacy Policy from time to time. The revised and most current version will be posted on our website. You are advised to review this Privacy Policy periodically for any changes. Changes become effective when posted on this page.

Your Consent

By using our website, applications, or Services, you consent to this Privacy Policy and our Cookie Policy. Links to these policies are provided in the footer of our website or application. You will also be asked to review and consent to our policies when creating an account.

Contact Us

At DropPoint we maintain a dedicated Privacy Officer to address questions or concerns about this Privacy Policy or how we use your data. For privacy-specific inquiries or to exercise your data subject rights, please email: privacy@droppointug.com.

Important: privacy@droppointug.com is strictly for privacy matters and is not a customer support channel for parcel tracking or operational queries. For package-related support, please raise a ticket via: https://www.droppointug.com/support/.

How to exercise your rights

If you wish to exercise any privacy rights (access, correction, deletion, restriction, portability, or objection where applicable), contact the Privacy Officer at the email above. We will verify your identity before responding and will process requests in accordance with applicable laws.

Introduction

These Terms & Conditions of Use govern your use of DropPoint platforms such as droppointug.com, direct.droppointug.com, and the DropPoint Direct Mobile Application (collectively, the “Applications”). The Applications are owned by DropPoint Limited (“DropPoint” or “we” or “us”).

Acceptance Of Terms

Please read these terms & conditions of use carefully. By accessing or using these Applications, you are agreeing to the terms & conditions of use set out below (as revised from time to time) (“Terms”). Please note that the Terms may be updated from time to time, and it is your responsibility to look through them as often as possible. Your continued use of the Applications after any changes to these Terms are posted, will be considered acceptance of those changes. Subject to your compliance with these Terms, DropPoint grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use and access the Applications.

Eligibility

You may use the Applications in accordance with our contractual arrangement with you and/or as per these Terms. You must be over the age of eighteen (18) years and able to understand and agree to the terms, conditions, obligations, representations, and warranties set forth in these Terms.

Ownership Of Rights

Any use of the Applications or their contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the explicit permission of DropPoint. All information displayed, transmitted or carried on DropPoint is protected by copyright and other intellectual property laws. All rights, including copyright, in this website are owned by or licensed to DropPoint. This site is designed, updated and maintained independently by DropPoint. The content is owned by DropPoint. You may not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or in any way commercially exploit any of the content available in the Application or in any way reverse engineer the Applications.

Access To And Use Of The Applications

You are prohibited from accessing data not intended for you or logging onto a processor, or access device or account which you are not authorized to access. You shall not interfere with or disrupt the services for any other user, including, without limitation, by submitting a virus, or worm in the network. You shall not use the Applications to send any unsolicited e-mail or other information.

Indemnity And Release

You shall indemnify and hold us harmless from any claim or demand, or actions including reasonable attorney’s fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms or any document incorporated by reference, or your violation of any law, rules, regulations, or the rights of a third party.

Disclaimer

Information, services, names, pictures, advertisements, images and contents are provided “as is” on the Applications. DropPoint expressly disclaims all and any kind of warranties, whether express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Parties using the information provided in the Applications may do so after satisfying themselves that the same suits their individual requirements.

DropPoint uses information voluntarily provided by users to optimise their experience on our Applications, whether to provide personalized elements, or to prepare a better future content base in the interests of our users. However, the information contained on this web site is not intended to be, and should not be treated as legal or professional advice. “DropPoint” is a registered trademark. All other trademarks, company names or logos, and product names referred to in this web site remain the property of their respective owners.

The information, contents, names, images, etc. may be changed, updated, modified and/or improved from time to time without any notice. DropPoint shall make all reasonable attempts to eliminate and exclude viruses from the Applications. However, DropPoint does not ensure or accept any liability in respect thereof. Parties using the Applications may take suitable precautions before downloading the Applications or any information.

Communication

When you visit our Applications or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Feedback, user comments and user generated content

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered in connection with your use of the Applications (collectively, the “Comments”) shall be and remain DropPoint property. Such disclosure, submission or offer of any Comments shall constitute an assignment to DropPoint of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, we own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. We will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. DropPoint is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments.

You agree that any Comments submitted by you to the Website will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Website will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of ‘spam’. DropPoint does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Applications. You grant DropPoint the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify DropPoint and its affiliates for all claims resulting from any Comments you submit. DropPoint and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

Limitation of damages

In no event shall DropPoint be responsible to any person or entity for any loss or damage, whether direct, indirect, incidental, consequential or otherwise, arising out of access or use or dissemination of information contained in the Applications, including, but not limited to, damages for loss of profits, data, or damage to the user`s computer systems even if DropPoint has been advised of the possibility of such damages.

Privacy Policy

Our Privacy Policy outlines what personal data we collect when you sign-up with us or use our services, why we collect this data, and how we process that data to provide you with best-in class services and updates regarding your orders. You can access the Privacy Policy associated with the Applications to understand our use of your data.

Termination Of Use

DropPoint may discontinue, suspend or modify the Applications at any time without notice, and DropPoint may block, terminate or suspend your and any users access to the Applications at any time in its sole discretion.

Severability

If any part of the provisions contained in these Terms are determined to be invalid, or unenforceable to any extent, such provision shall be severed from the remaining provisions which shall continue to be valid and enforceable to the fullest extent permitted by law.

Governing law and jurisdiction

These Terms, and any claims arising out of the use of the information from the Applications shall be governed by the laws of India and only the Courts in New Delhi, and no other Courts, shall have jurisdiction over the same.

Violation of terms

If you violate these Terms, DropPoint reserves the right to issue you a warning regarding the violation and/or immediately terminate or suspend any or all accounts you have created using the Applications and immediately terminate the contractual agreement you have with DropPoint.

DropPoint Direct Intracity – Terms & Conditions

Effective for: DropPoint Direct intracity services in Uganda.

01. Agreement

These Terms and Conditions (TnC’s) form a legally binding agreement between you (the "User/Shipper/Sender/Customer, as the case maybe) and DropPoint Freight Services Private Limited (“DropPoint”) regarding your use of the local intracity services under DropPoint Direct (“Services”). By clicking "I Agree" or otherwise indicating acceptance, you confirm that you have read, understood, and agreed to comply with the TnC’s. Any adjustments, variations or updating under the TnC’s are at DropPoint’s discretion. You shall be responsible for checking these TnC’s from time to time and ensure continued adherence.

02. Definitions
Consideration
The amount payable by the User to DropPoint for availing the Services, as determined in accordance with the applicable Shipment category and other pricing terms set forth herein.
Consignee
A person to whom the Shipment has to be delivered, as mentioned in the manifest by the Shipper.
DropPoint Direct
A fast, seamless, and reliable doorstep parcel shipping Service across Uganda. It enables User/Shipper/Sender/Customer to book delivery personnel and vehicles through a mobile or web application for transporting Shipments within city limits or the designated areas, as applicable and updated from time to time.
RTO (Return to Origin)
The return movement of a Shipment to its original pickup location when delivery to the intended recipient could not be completed.
Services
The intracity DropPoint Direct Services offered by DropPoint, in accordance with the scope and limitations defined under these TnC’s.
Shipment
All the products consolidated, packaged and handed over to DropPoint.
TAT
Turnaround Time, i.e., the time period within which DropPoint endeavors to process requests for Services.
03. Acceptance per Shipment

Each time that the User sends any Shipment, the User acknowledges the TnC’s herein.

04. Ownership and Authority

The User warrants and undertakes that all Shipments in respect of which DropPoint is to provide the Services are either owned by the User or legally in their possession or under their control, and the User is able to deal with the Shipments as contemplated herein. The User agrees to indemnify DropPoint against any loss, damage or claim made against DropPoint arising from any lack of authority of the User to contract with DropPoint for the Services, or any breach of warranty or undertaking given by the User.

05. Taxes and Charges

The User agrees that Services are subject to all the prevailing statutory taxes, duties, fees, charges and/or costs, applicable from time to time. It shall be the responsibility of the User to comply with applicable laws on payment of taxes and pay the prevailing charges and duties which shall form part of the invoice raised by DropPoint.

06. Payment Methods
  • Online Payment – Accepted via credit/debit cards, digital wallets, and other approved electronic payment platforms.
  • Cash on Pickup/DropPoint – Available only in select serviceable areas and subject to eligibility.
07. No Time Commitment

No commitment is made for time bound completion of Services. Any time of arrival/delivery provided at booking is an estimate only and there may be occasional delays for reasons outside DropPoint’s control. DropPoint shall not be liable for any loss arising from such delays.

08. Force Majeure

DropPoint shall not be liable for any delay in pickup, mis-delivery, non-delivery or loss or damage caused on account of an act of God, force majeure and/or circumstances like war, epidemics, pandemics, embargoes, local disputes, riots/civil commotion, political and other disturbances or accidental fire, accident of vehicle carrying the goods, arrest, restraint or seizure under legal process, order or restrictions or prohibition imposed by any governmental authority, explosions or any other cause reasonably beyond the control of DropPoint.

09. Service Suspension

The User acknowledges and agrees that DropPoint may block their access to the Services, in whole or in part, at any time and for any reason, at DropPoint’s sole discretion, without prior notice or liability. Such reasons may include, without limitation, violation of these TnC’s, applicable laws, security risks, or fraudulent activities. Any restoration of the Services shall be at DropPoint’s sole discretion.

10. Said-to-Contain Basis

The User agrees that all Shipments agreed to be delivered by DropPoint are on "SAID TO CONTAIN BASIS" i.e., DropPoint shall be under no obligation to verify the description and contents of the Shipments declared by the Shipper. The User shall undertake to make proper, true, fair, correct and factual declaration regarding description and value of Shipments.

11. Prohibited/Contraband Items

All Shipments are booked by DropPoint in good faith in respect of the contents thereof. The Shipment shall not contain any items or materials which are prohibited/ banned, dangerous, hazardous or considered contraband by any applicable law. The Shipper agrees to indemnify DropPoint for any loss, damages, costs, expenses, penalties, fines, liability thereof with regard to such items or materials. Further, the Shipper agrees to indemnify and hold DropPoint harmless for any loss, damages, costs, expenses, penalties, fines, liabilities of any nature whatsoever incurred or suffered by DropPoint due to any acts or omissions, breach of applicable law and/or third party claims solely attributable to the Shipper.

12. Restricted Items
  • Oil-based paint and thinners (flammable liquids)
  • Industrial solvents
  • Insecticides, garden chemicals (fertilizers, poisons)
  • Magnetized materials
  • Machinery (chain saws, outboard engines containing fuel or that have contained fuel)
  • Fuel for camp stoves, lanterns, torches or heating elements
  • Infectious substances
  • Any compound, liquid or gas that has toxic characteristics
  • Bleach
  • Flammable adhesives
  • Arms and ammunitions
  • Dry ice (Carbon Dioxide, Solid)
  • Pressurized Containers
  • Narcotic Substances
  • Precious stones, gems, and jewelry
  • Uncrossed (bearer) drafts / cheque, currency, and coins
  • Poison
  • Firearms, explosives, and military equipment
  • Hazardous and radioactive material
  • Any pornographic material
  • Hazardous chemical item

Further, Shippers will not hand over any secure documents including but not restricted to education certificates, passport, bank statements, credit cards, debit cards, bank cheques and/or currency items, passports amongst other documents. DropPoint shall have no liability in such cases if such documents are handed over for delivery by the Shipper.

13. Communication

DropPoint will use the Shipper/Consignee information as shared, to update and inform the Shipper/Consignee through SMS, WhatsApp and/or email regarding the delivery status of the Shipment and obtain feedback regarding the Services only so as to improve the customer experience. DropPoint or its affiliates may share promotional information or offers regarding the Services provided by DropPoint only at the option of the User, who may opt out at any time.

14. Shipper Data Responsibility

Shippers will be solely liable for the details entered at the time of booking a Shipment. DropPoint does not bear any liability for the said information.

15. Delivery Acknowledgment

DropPoint reserves the right to refuse delivery of Shipment if proper acknowledgment, such as signature, government ID card if required etc., is not given by the Consignee. The Shipper must share the address of the Consignee along with the pin code and the telephone number to enable prompt delivery and easy identification.

16. Routing and Redirection

The Shipment shall be carried by DropPoint based on the address and pin code of the Consignee and correct credentials. For any rerouting/redirection, the Shipper shall be liable to pay additional charges as applicable.

17. Reverse Liability

In the event of mis-declaration of the product in the Shipment where such product causes damage to itself or any other related goods while under carriage, the Shipper shall be liable for any damages related to the product including consequential damages.

18. Limitation of Liability

Under no circumstances will DropPoint or any of its directors, officers, employees, agents or contractors be liable to the Shipper or Consignee for any indirect, incidental, consequential, special or exemplary losses or damages, mis-delivery, non-delivery of Shipment for any reason whatsoever. DropPoint shall not be liable for any loss of income, profits, interests and other consequential losses.

19. Packaging Responsibility

The Shipper declares that the Shipment is packed as per packaging guidelines mentioned under the TnC’s. The Shipper undertakes the entire responsibility in case of any damage to the goods due to faulty or improper packaging and shall not make any claim against DropPoint for the same. The liability for packaging shall be completely on the Shipper.

20. Packaging Guidance

Packaging is the material that first envelops the product and holds it. Suitable packing materials include bubble wrap and rolled corrugated cardboard. For very delicate contents such as glass, it is recommended to use five or six-ply bubble wrap. Shipper should only use crumpled newspapers as filling material for products that are not particularly delicate or fragile in nature.

21. Special Handling Stickers

DropPoint does not provide special handling stickers for packages bearing the tag "Fragile", package orientation markings (e.g., "UP" arrows or "This End Up"), or any other similar markings.

22. Weight and Size Compliance

When loading the vehicle prior to transportation, the Shipper agrees not to exceed the weight and size details specified by the Shipper at the time of booking. Shipper shall ensure that the items are within these limits to ensure safe transport and compliance with guidelines and applicable laws. DropPoint has the right to reject any goods which exceed the weight and size specified at the time of booking.

23. Vehicle Load Limits
  • Two-Wheeler (2W): Maximum load capacity of 20 kilograms
  • Mini Three-Wheeler (Mini 3W): Maximum load capacity of 50 kilograms
  • Sino Truck: Maximum load capacity of 8000 kilograms
24. Delivery Availability and RTO

The Consignee should be available at the drop-off location at the time communicated for delivery. If the Consignee is not available or refuses delivery, the Shipper will be contacted. If the Shipper is not available, the Shipment may be returned to the drop-off location or disposed in any other manner suitable and deemed practical by DropPoint or its agents. In case of non-acceptance of RTO by the Shipper or if the Shipper is not reachable for RTO, DropPoint reserves the right to levy suitable demurrage/incidental charges for extended storage of each Shipment.

25. Shipper Cancellations

Shippers may cancel their booking prior to the assignment of a delivery partner, subject to the cut-off time specified during the booking process. Cancellations made after this window may incur applicable cancellation charges, which will be deducted from any eligible refund.

26. DropPoint Cancellations

DropPoint reserves the right to cancel bookings at its sole discretion in the event of operational constraints, unavailability of resources, safety concerns, or other unforeseen circumstances. In such instances, affected Shippers will be notified promptly and will be eligible for a full refund, where applicable.

27. Refund Timelines

Where a refund is applicable, the amount will be credited to the original mode of payment within 7–10 business days from the date of cancellation confirmation. DropPoint is not liable for delays caused by payment gateway providers or banks.

28. Coupons and Promotions
  • The maximum amount of discount applicable may be restricted.
  • The number of times a coupon code can be redeemed may be limited.
  • Coupon applicability may be limited to Mobile, Web, or both.
  • If the full value of the coupon is not redeemed during the first use, the remaining balance may be redeemed in subsequent transactions until the coupon expires, subject to applicable terms. Coupons are reactivated in case they are unused in the event of the cancellation of the booking.
  • DropPoint reserves the right to modify or revoke coupon benefits at its discretion.
29. Governing Law and Dispute Resolution

These TnC’s shall be governed by the laws of Uganda, and the courts in Kampala shall have exclusive jurisdiction. The Parties will resort to arbitration after attempting an amicable settlement of the dispute. Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration in accordance with the arbitration rules of the I CAMEK (The International Centre of Arbitration & Mediation in Kampala), which rules are deemed to be incorporated by reference in this clause. The seat as well as venue of the arbitration shall be in Kampala. The Tribunal shall consist of a sole arbitrator. The language of the arbitration shall be English.

Important Notice

Please raise delivery related issues ONLY through our official website – support. Any other customer care communication channel or contact numbers available on the Internet may be fraudulent. Please trust only the official modes of communication available on our website.

Fraud Awareness Disclaimer

Please note that we have observed there are various methods used to defraud the public at large including DropPoint customers through communication made with the unauthorized use of DropPoint’s name and brand. The fraudsters are falsely presenting themselves as DropPoint employees, customer service representatives, or agents.

The purpose of such activities is to induce you to provide sensitive information or to pay a fee through a web-link or through other modes of communication. Please refrain from transferring any money or providing any details to such persons before verifying their authenticity. DropPoint or its representatives would never ask you to make additional payment for delivering any order.

You are strongly advised to use only our official website to communicate with DropPoint. Many contact numbers or web-links provided over the internet and claiming to be DropPoint customer care may be fraudulent.

If you believe you are the victim of fraud resulting from such activities, you may reach out to local law enforcement authorities. DropPoint shall not be held liable or responsible for any claims, losses, damages, expenses, or other inconvenience resulting from or in any way connected to these fraudulent activities. However, DropPoint may, at its discretion, take reasonable steps to support any legal proceedings initiated against individuals undertaking such fraudulent activities.