I am a business owner. How do I sign up and start using DropPoint as my shipping partner?

Visit DropPoint API to start shipping with us. Recharge your wallet and start shipping right away after logging in.

What are the benefits of signing up as a business with DropPoint?

DropPoint is Uganda's integrated logistics player that helps your brand reach 80% of Uganda's population. Visit D2C Brands section to learn more about the benefits of shipping with DropPoint.

Do I need to pay a registration fee/ subscription fee?

No, there are no registration fees or monthly subscription charges. We also do not charge additional platform fees.

Are there any minimum order requirements to start shipping with DropPoint?

No, you can raise orders as per your requirements. Whether you have a handful of orders or a thousand, your shipping experience is uniform and seamless when you ship with DropPoint.

How much time will it take to deliver my shipment?

We provide zone-wise estimated time with rate cards. You can view them on DropPoint after your account setup is complete.

What happens if my shipment gets lost or damaged in transit by DropPoint?

We provide reimbursement up till the liability clause amount in your contract with us in such cases.

What is the difference between Actual Weight and Volumetric Weight in the shipment?

Actual Weight or Dead Weight is the real weight of any package, calculated by putting it on a weighing machine. Volumetric Weight is calculated by multiplying the dimensions of the product and dividing it by a divisor ranging from 4000 to 5000 depending on your contract. All dimensions are taken in centimeters (cms). We go with the higher of the two.

1. How do I schedule a pickup?

You can schedule a pickup through our mobile app, website, or by calling customer support. Simply provide the pickup address, package details, and preferred time.

2. What areas do you cover for pickups?

We currently offer pickups within Uganda (Kampala). You can check availability by entering your location in the app or website.

3. How much notice do I need to give for a pickup?

Same-day pickups are available if booked before cutoff time. Otherwise, you can schedule for the next day or any future date.

4. What items can I send?

We accept most parcels, documents, and packages. However, restricted items such as hazardous materials, flammable goods, illegal substances, or perishable food may not be accepted.

5. Do I need to package my item before pickup?

Yes, all parcels should be securely packed and labeled. If you need assistance, our agents can provide packaging at an additional cost.

6. How do I know when the rider/agent will arrive?

You will receive real-time updates and notifications once the rider is assigned and on the way to your location.

7. Can I reschedule or cancel a pickup?

Yes, you can reschedule or cancel up to 24 hours before the scheduled time at no extra cost. Late cancellations may attract a small fee.

8. What are the pickup charges?

Pickup charges vary depending on package size, weight, and distance. You can get an instant cost estimate in the app before confirming.

9. How do I pay for the pickup?

We accept mobile money, card payments, and cash on pickup. Payment options will be shown at checkout.

10. What if the rider misses my pickup?

In the rare event of a missed pickup, our team will reschedule immediately at no extra cost.

11. Can someone else hand over my parcel during pickup?

Yes. Just ensure they have the package ready and any necessary reference code provided during booking.

12. How do I track my parcel after pickup?

You can track your parcel live in the app or through the tracking link sent via SMS/email.

13. What should I do if I entered the wrong pickup address?

You can update the pickup address before the rider is dispatched. Once the rider is on the way, changes may incur an adjustment fee.

How do I change my delivery address after an order was placed?

Contact the seller to change your address. For direct orders, use the app's order details section.

Why am I not getting tracking details on my phone?

Download the Mobile app and enable notifications for real-time updates.

What should I do if I am not available at delivery/pickup?

Reschedule delivery/pickup via the app. If the executive arrives, refuse handover.

How can I collect the shipment myself from DropPoint facility?

Request pickup via the app with valid Government ID. Not available if package is out for delivery.

What documents should I carry to self-collect my shipment?

Any Government ID proof (National ID, driving license, voter ID).

Can I open my package before accepting it?

No, DropPoint does not provide open delivery service. Contact sender for product issues.

What do I do if there is a delay in the pick up of my return shipment?

Raise a support ticket via the tracking page.

How do I cancel my delivery/pickup?

Cancel via app if the package is not out for delivery/pickup. Otherwise, refuse handover.

What do I do if I haven't received the refund of my returned shipment?

Contact the sender directly.

My shipment has been returned/cancelled. What should I do?

Contact the sender for clarification.

I did not get my shipment but it is marked delivered. What do I do?

Check with family/neighbors. If not received, raise a support ticket.

What do I do on receiving a wrong/damaged/incorrect shipment?

Contact the sender or marketplace. DropPoint ensures shipment reaches untampered but does not guarantee product quality.

My COD link was disabled. How do I pay?

Pay via cash, QR code, or mobile money.

What if my shipment is marked lost?

Sender is notified; contact sender for resolution.

Pickup was cancelled without my consent.

Raise a support ticket if re-attempt is not initiated.

How can I register a complaint against the courier executive?

Raise a support ticket. Your complaint will be resolved on priority.

How does DropPoint take care of fragile items?

Senders provide details beforehand. Fragile items are segregated and handled with care.

How can I courier my personal parcel?

Place a request and DropPoint will pick up from your doorstep. Refer to FAQs for details.

How do I partner with DropPoint?

Partner as transporter, fleet owner, or franchisee. Email: partnerships@droppointug.com

I want to work as a franchise partner.

Fill the form at partnerships@droppointug.com to reach our team.

Looking for a job at DropPoint?

Visit careers@droppointug.com or LinkedIn careers section. For delivery roles, visit our website/offices.

How do I start using DropPoint as a business?

Visit droppointug.com portal, fill your details, recharge wallet, and start shipping.

Benefits of signing up as business:

Reach 80% of Uganda’s population, no registration/subscription fees, no minimum orders.

Shipment timings & reimbursement:

Zone-wise estimates available; liability coverage applies for lost/damaged shipments.

Weight explanation:

Actual Weight = physical weight. Volumetric Weight = (length × width × height) ÷ divisor (4000–5000). Higher of two is charged.

Mode of payment:

Prepaid via wallet. Postpaid given to eligible accounts.

Check freight charges:

Use rate calculator on account portal; volumetric or dead weight charged, whichever is higher.

COD remittance:

Next day COD remittance for prepaid customers.

Are there any extra pick-up charges?

No, the pricing shared with you includes pick-up from doorstep and delivery to the doorstep of the consignee.

DropPoint provides API integration for your website with credentials for testing. One-click integration available for Shopify & WooCommerce.

Packaging slip and tracking barcode available through DropPoint. Shipments without packaging slip are not accepted.

Invoices:

Monthly invoices sent via email. Support at help@droppointug.com

Account manager/POC:

Raise support request via portal after account setup.

Creating orders:

Visit support.droppointug.com for order creation guide.

Ship to 220+ countries via DropPoint portal (FedEx, Aramex, DHL partnership).